What exactly does your warranty cover on a new garage door installation?

Our warranty typically covers the door panel itself for 10 years against manufacturing defects, springs and hardware for 5 years, and labor for 1 year from installation. Weather seals and weatherstripping are covered for 3 years. Damage from extreme weather events, lack of maintenance, or accidents isn't included. We'll walk you through the specifics when you choose your door—every manufacturer's coverage differs slightly, so it's worth discussing your particular situation upfront.

How can I tell if my garage door springs are actually broken, or if something else is wrong?

A broken spring usually means your door won't open at all, or it crashes down suddenly—that's the giveaway. If your door opens partway and stops, or moves slowly and unevenly, the opener or cables might be the culprit instead. Listen for a loud bang when the door closes; that's often a spring snapping. Don't try to open a door with a broken spring manually—the tension is dangerous. Call us and we'll diagnose it safely.

If my door gets stuck off-track, how quickly can you get here?

For off-track emergencies on Mercer Island, we typically respond within 1–2 hours during business hours. We prioritize these calls because a stuck door blocks your driveway and can pose safety risks. If it happens after hours, we do offer emergency service—response time depends on the time of night, but we'll give you an honest estimate when you call. Getting it back on track usually takes 30–45 minutes once we arrive.

How do I know if my garage door opener is powerful enough for my door?

Opener horsepower should match your door's weight and material. A standard single-car steel door needs a ½ HP opener; heavier wood or double-car doors often require ¾ or 1 HP. If your opener struggles to lift the door, cycles on and off oddly, or barely moves it, it's undersized. We'll measure your door, check its balance, and recommend the right opener—oversizing doesn't hurt and actually extends opener life by reducing strain.

My garage door won't stay closed. Is it worth repairing or should I replace the whole thing?

If the door is 10+ years old and showing multiple issues—dents, rust, worn panels, plus mechanical problems—replacement often makes more sense financially and safety-wise. Newer doors are more insulated and secure. But if your door is structurally sound and just needs new springs, cables, or an opener, repair is absolutely the right move. We'll inspect yours and give you honest advice, not a sales pitch.

Do I need HOA approval before replacing my garage door on Mercer Island?

Many Mercer Island neighborhoods do have HOA guidelines about garage door appearance and size, especially in areas with consistent architectural styles. Some restrict color or material choices. We recommend checking your HOA documents or calling your management company before ordering a new door. If you're unsure, bring us your current door specs and we can help you navigate options that'll likely get approval—we work with local HOAs regularly.

My safety sensors aren't working. Do I need to replace them or just realign them?

Safety sensors often just need realignment—dust, debris, or a slight bump can throw them out of sync. We'll check the alignment and clean the lenses first; that fixes it 60% of the time. If they're physically damaged or old (10+ years), replacement is safer and inexpensive. Misaligned sensors are a real safety hazard, so don't ignore them. We'll test them under load to make sure they're functioning correctly.

How do I reprogram my garage door remote or keypad if it stops working?

First, replace the batteries—that solves most issues. If that doesn't work, your opener likely needs to be reprogrammed. The process varies by opener model; some require holding a button on the opener itself for a few seconds, others need a sequence of key presses on the pad. Your opener manual has instructions, or we can walk you through it over the phone. If the remote is old or physically damaged, a new one runs $30–60 and pairs quickly.

Garage Door Blog

Repair guides, maintenance tips, and homeowner advice.

Garage Door Blog

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